Privacy Policy

1. Information We Collect

Depending on how you interact with TUNDRA, we may collect the following categories of information.

Identity and Contact Information
Your name, email address, telephone number, billing address, delivery address and PIN code.

Order and Transaction Information
Products ordered, order value, delivery information, order status, transaction references and information relating to product concerns, refunds or other customer-support matters.

Payment Information
Payments made through our website are processed through authorised third-party payment service providers.

TUNDRA may receive information such as payment status, transaction reference, amount paid and limited payment-method information necessary to administer your order.

We do not intend to directly store complete card numbers, CVV information, banking passwords, UPI PINs or other payment-authentication credentials.

Communications
Information you voluntarily provide when communicating with us through email, WhatsApp, customer support or other communication channels, including photographs or videos shared in connection with an order or product concern.

Technical and Usage Information
Our website and the service providers supporting it may collect information such as IP address, browser type, device information, pages visited, referral information and website interaction data.

Preferences and Marketing Information
Communication preferences, subscriptions and consent choices where applicable.

2. How We Use Your Information

We may use personal information to:

• process and fulfil orders;
• verify and administer payments;
• prepare, dispatch, deliver and track orders;
• communicate order and delivery updates;
• provide customer and product support;
• respond to enquiries and product concerns;
• process eligible refunds or other resolutions;
• maintain transaction, accounting and business records;
• improve our website, products and customer experience;
• detect and prevent fraud, misuse and security incidents;
• comply with legal, taxation, accounting and regulatory requirements;
• send service-related communications; and
• send promotional communications where permitted and, where required, with your consent.

We seek to collect and use only information reasonably necessary for the purpose for which it is required.

3. Orders and Payments

When you place an order with TUNDRA, information necessary to complete the transaction may be shared with payment processors, logistics providers and other service providers involved in fulfilling your order.

Payment service providers may independently collect and process payment and authentication information in accordance with their own privacy and security practices.

TUNDRA may retain transaction references, payment status and related records necessary for order administration, customer support, accounting and legal compliance.

4. Shipping and Delivery

To process and deliver your order, relevant information such as your name, delivery address, PIN code and telephone number may be shared with logistics and delivery partners.

Such information is shared only to the extent reasonably necessary to prepare, transport, track and deliver your order or resolve a delivery-related concern.

5. WhatsApp, Email and Customer Support

If you contact TUNDRA through WhatsApp, email or another support channel, we may retain relevant communications where reasonably necessary to:

• respond to your enquiry;
• assist with an order;
• provide product-care guidance;
• investigate a product or delivery concern;
• maintain appropriate customer-support records; and
• protect against fraud, misuse or disputes.

Please avoid sending unnecessary sensitive personal information or financial authentication information through customer-support channels.

6. Cookies and Similar Technologies

Our website and the services supporting it may use cookies and similar technologies to:

• provide essential website functionality;
• maintain user sessions and preferences;
• understand website usage;
• improve website performance;
• support website security and fraud prevention; and
• support analytics or marketing functionality where enabled.

Some cookies or similar technologies may be provided by third-party service providers supporting our website and ecommerce operations.

Where required by applicable law, appropriate choices will be provided in relation to non-essential cookies and similar technologies.

7. Sharing of Personal Information

TUNDRA does not sell personal information to advertisers.

We may share personal information where reasonably necessary with service providers supporting our business, including:

• website and ecommerce infrastructure providers;
• payment processors;
• logistics and delivery partners;
• communications and customer-support providers;
• technology and security providers;
• analytics providers;
• professional advisers such as accountants, auditors or legal advisers; and
• governmental, regulatory, judicial or law-enforcement authorities where disclosure is required or permitted by applicable law.

Service providers receive information only to the extent reasonably necessary to perform the relevant service, subject to applicable contractual and legal requirements.

8. Marketing Communications

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• order fulfilment;
• customer support;
• accounting and taxation;
• fraud prevention;
• dispute resolution; and
• legal and regulatory requirements.

Retention periods may vary depending on the nature of the information and the purpose for which it is held.

Where information is no longer reasonably required, we take appropriate steps to delete, anonymise or securely dispose of it, subject to applicable legal requirements.

10. Security

TUNDRA takes reasonable administrative, technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

Access to personal information is limited according to operational requirements and the nature of the information involved.

Our service providers may also maintain independent technical and organisational safeguards for information processed through their systems.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Customers should therefore also exercise reasonable care when providing information online.

11. Your Rights and Choices

Subject to applicable law and the commencement of relevant legal provisions, you may have rights concerning your personal information, including the ability to:

• request information concerning personal data associated with you;
• request correction or updating of inaccurate or incomplete information;
• request deletion or erasure where legally available;
• withdraw consent where processing is based on consent;
• unsubscribe from promotional communications;
• raise a grievance concerning the handling of your personal information; and
• exercise other rights available under applicable data-protection law.

Certain information may need to be retained where required for legal, accounting, taxation, contractual, fraud-prevention or dispute-resolution purposes.

To exercise an applicable privacy right, please contact us using the details provided below.

12. Children’s Privacy

TUNDRA is intended primarily for adult customers.

We do not knowingly seek to collect personal information from children for independent commercial use.

Where applicable law requires consent or involvement of a parent or lawful guardian in relation to a child’s personal data, such information will be handled in accordance with applicable legal requirements.

13. Third-Party Services and Links

Our website may contain links to payment services, social platforms, logistics services or other third-party websites and services operated independently from TUNDRA.

Their collection and use of personal information are governed by their own privacy policies and practices.

TUNDRA  and Wahlberg Luxury are not responsible for the independent privacy practices of third-party services.

We encourage you to review the applicable privacy information before providing personal information through such services.

14. Processing Through Service Providers

Some technology, infrastructure, communication or other service providers supporting our operations may process information using systems or infrastructure located in India or other jurisdictions.

Where personal information is processed or transferred across jurisdictions, we seek to do so in accordance with applicable Indian data-protection requirements and any restrictions prescribed by law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, practices, service providers or applicable law.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

Where a material change requires additional notice or consent under applicable law, appropriate steps will be taken.

16. Privacy Questions and Grievances

If you have a question, request or grievance regarding your personal information, the way it has been handled or this Privacy Policy, please contact:

Privacy & Grievance Contact
Mrs. Janani
Proprietor, Wahlberg Luxury
Operator of TUNDRA 

Email:sales@tundraarchives.com
WhatsApp: +91 96264 55001

Address:
No. 6, Tundraa Kaligapuram, 

Edayansathu
Vellore, Tamil Nadu– 632002.
India.

When contacting us regarding a privacy matter, please provide sufficient information for us to identify and understand your request without sharing unnecessary sensitive information.

Privacy-related requests and grievances will be reviewed and addressed in accordance with applicable law.

17. Governing Law

This Privacy Policy and the handling of personal information by TUNDRA and Wahlberg Luxury are subject to the applicable laws of India, including applicable information-technology, consumer-protection and data-protection laws, rules and regulations as amended or brought into force from time to time.

Where provisions of applicable data-protection legislation come into force in phases, this Privacy Policy will be interpreted and updated as necessary in accordance with the provisions applicable at the relevant time.

TUNDRA 

Privacy. Transparency. Considered Care.

Last Updated: 23 September 2026