Nothing in this Policy limits any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

1. 7-Day Returns

Eligible TUNDRA products may be returned within 7 calendar days from the date on which the order is recorded as delivered.

A return request must be submitted to TUNDRA within that 7-day period.

For a discretionary or change-of-mind return to qualify, the product must ordinarily be:

•  unused and unworn;
• unaltered;
• free from damage caused after delivery;
• free from stains, odours, scratches or other signs of use;
• returned with its original tags, packaging, accessories and included components; and
• accompanied by sufficient order information to identify the purchase.

After reviewing the return request, TUNDRA will provide the applicable return instructions.

Please do not send a product back before receiving return instructions from TUNDRA.

Submission of a return request does not by itself constitute approval. Eligibility will be confirmed after the request and, where applicable, the returned product have been reviewed.

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2. Change-of-Mind Returns

TUNDRA accepts eligible change-of-mind returns within the 7-day return period.

This may include circumstances such as:

• choosing a different style;
• preferring another colour;
• deciding that the product is no longer required; or
• another discretionary reason not involving a product defect.

The product must satisfy the return conditions stated in Section 1.

For an approved change-of-mind return, the customer is responsible for the reasonable cost of returning the product to TUNDRA.

Where TUNDRA is able to arrange return collection, the applicable collection cost, if any, will be communicated before proceeding and may be deducted from the refund with the customer's knowledge.

Where self-shipping is requested, the customer should use a reliable, trackable delivery service and retain proof of dispatch until the return is completed.

TUNDRA is not responsible for a self-shipped return that is lost before reaching us.

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3. Products That May Not Qualify for a Discretionary Return

A discretionary return may be declined where:

• the return request is raised after the 7-day return period;
• the product has been used, worn or altered;
• the product has been damaged after delivery;
• material tags, accessories or included components are missing;
• the product has been returned in a condition materially different from the condition in which it was delivered; or
• the product was personalised, customised or expressly identified before purchase as non-returnable, where such restriction is permitted by applicable law.

These restrictions do not remove any remedy available for a product that is defective, materially damaged, incorrect, materially misdescribed or otherwise subject to a mandatory consumer remedy.

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4. Damaged, Defective, Incorrect or Misdescribed Products

TUNDRA stands behind customers where there is a genuine problem with an order.

Please contact us promptly if you receive:

• an incorrect product;
• a product materially damaged in transit;
• a product with a suspected manufacturing defect;
• a product materially different from its advertised description or specifications; or
• an order affected by another circumstance for which a remedy is required under applicable law.

Where reasonably possible, we encourage customers to notify us within 7 days of delivery so that the matter can be investigated quickly.

This 7-day notification request is intended to facilitate prompt assessment and does not extinguish any statutory consumer right or remedy that may continue beyond that period.

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5. How to Report a Product Concern

Please contact TUNDRA and provide, where relevant:

• your order number;
• your name and contact details;
• the product concerned;
• a short description of the issue;
• clear photographs of the product;
• photographs of the packaging where relevant; and
• video where reasonably useful to demonstrate the concern.

Please retain the product, packaging, tags and included accessories while the matter is being reviewed.

TUNDRA may request reasonable additional information where necessary to understand or verify the concern.

Do not return the product until TUNDRA provides return or collection instructions.

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6. Assessment and Resolution of Product Concerns

Each product concern will be reviewed individually, taking into account:

• the customer's description;
• photographs or video supplied;
• product information displayed at the time of purchase;
• the condition of the product;
• packaging or transit information where relevant; and
• applicable consumer law.

Where a product concern is verified, the appropriate resolution will depend on the nature of the issue, product availability and applicable law.

A resolution may include:

• replacement;
• repair;
• refund;
• collection or return of the product; or
• another appropriate remedy.

Nothing in this Policy is intended to restrict any remedy that the customer is legally entitled to receive.

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7. Return Shipping for Damaged, Defective, Incorrect or Misdescribed Products

Where TUNDRA confirms that a return is required because the product supplied was:

• incorrect;
• materially damaged in transit;
• defective; or
• materially inconsistent with its advertised description,

TUNDRA will provide the applicable return or collection instructions.

Where the concern is verified, TUNDRA will bear or reimburse the reasonable return shipping cost.

The customer will not be charged a return shipping fee for an accepted damaged, defective, incorrect or materially misdescribed product concern.

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8. Archive Pieces

Archive Pieces are a distinct category within TUNDRA.

They may include selected samples, development pieces, design explorations or pieces originating from TUNDRA's design and development process.

Because of their nature, individual Archive Pieces may display product-specific characteristics or variations that differ from products produced as part of a continuing collection.

Where TUNDRA is aware of a material characteristic relevant to the customer's purchasing decision, we aim to disclose it clearly through the product description, photographs or other product information before purchase.

A characteristic that was clearly disclosed before purchase is not, by itself, treated as a product defect.

However:

• Archive Pieces remain covered by TUNDRA's 7-day return policy where the eligibility conditions are satisfied; and
• Archive status does not remove any statutory protection relating to defective, materially misdescribed or otherwise legally non-conforming goods.

Because some Archive Pieces exist only in small quantities, an identical replacement may not always be available.

Where replacement is unavailable, another appropriate remedy will be considered.

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9. Natural Characteristics of Leather

Where a product is described as being made from genuine or natural leather, customers should understand that leather is a natural material.

It may display variations in:

• grain;
• pores;
• texture;
• tone;
• markings;
• softness;
• surface character; and
• other natural irregularities.

These characteristics may vary from one hide or section of hide to another.

Normal natural-leather characteristics, by themselves, do not necessarily constitute a manufacturing defect.

This does not apply where a product is genuinely defective, materially damaged or materially inconsistent with the description or information provided before purchase.

A customer may still use the general 7-day discretionary return policy where the eligibility requirements are otherwise satisfied.

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10. Product Photographs, Colour and Dimensions

TUNDRA makes reasonable efforts to represent product colours, materials, dimensions and details accurately.

However, colour appearance may vary slightly because of factors such as:

• screen calibration;
• device display settings;
• lighting;
• photography conditions; and
• natural variation in materials.

Minor colour differences resulting from such factors do not automatically mean that a product is defective or incorrectly supplied.

Product dimensions are provided to help customers understand the physical size of each product.

Minor manufacturing tolerances may occur, particularly in products involving natural materials or hand-finishing.

A product that materially differs from the advertised measurements, description, characteristics or specifications will be assessed separately as a product concern.

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11. Order Cancellation Before Dispatch

You may request cancellation of an order before the order has been handed over to our logistics partner for dispatch, where operationally possible.

TUNDRA does not charge a cancellation fee for an eligible cancellation successfully completed before dispatch.

To request cancellation, contact:

WhatsApp: +91 96264 55001
Email:care@tundraluxury.com

Please provide:

• your order number;
• your name;
• your registered email address or mobile number; and
• a clear request to cancel the order.

TUNDRA may request reasonable verification before processing the request.

A cancellation is complete only after TUNDRA confirms that the order has been successfully cancelled.

Merely sending a cancellation request does not guarantee cancellation if the order has already entered dispatch or logistics processing.

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12. Orders Already Dispatched

Once an order has been handed over to the logistics partner, it cannot ordinarily be cancelled as a pre-dispatch cancellation.

After delivery, the applicable return provisions in this Policy will apply.

Customers should not ordinarily refuse delivery merely as a substitute for the return process.

If an order is returned to TUNDRA because of:

• refusal of delivery;
• incorrect or incomplete delivery information;
• repeated recipient unavailability; or
• another delivery failure attributable to the recipient,

TUNDRA will review the circumstances and communicate the available options.

Where re-dispatch is requested, any applicable additional delivery charge will be communicated before proceeding.

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13. Refunds

Where a refund is approved, TUNDRA will ordinarily issue it through the original payment method, unless another lawful method is agreed with the customer or the original payment route is unavailable.

For a return requiring the product to be sent back, the refund will ordinarily be processed after:

• the returned product has been received or collected;
• its condition has been reviewed; and
• the applicable return or product concern has been approved.

TUNDRA will ordinarily initiate an approved refund within 5–7 business days after approval and completion of any required return or collection.

After TUNDRA initiates the refund, the time required for the amount to appear in the customer's account may depend on:

• the payment method;
• payment gateway;
• card network;
• bank; and
• other payment-system processing timelines.

For discounted products, any approved refund will ordinarily be based on the actual amount paid for the product, subject to applicable law.

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14. Refunds for Pre-Dispatch Cancellations

Where a prepaid order is successfully cancelled before dispatch, TUNDRA will initiate the applicable refund through the original payment method unless another lawful method is agreed.

TUNDRA will ordinarily initiate an approved pre-dispatch cancellation refund within 5 business days after confirming the cancellation.

Bank, card-network or payment-gateway processing times may apply after the refund is initiated.

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15. Exchanges

TUNDRA does not currently operate a general direct-exchange service.

If you wish to select a different eligible product, the original product may be returned under the applicable 7-day return process and a separate order may be placed for the preferred product.

Where a damaged, defective, incorrect or materially misdescribed product concern is verified, a replacement may be offered as a remedy where appropriate and subject to stock availability.

A replacement provided as a resolution of a verified concern is not treated as a general exchange.

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16. Failed or Duplicate Payments

If payment appears to have been debited but the website does not generate a successful order, please contact TUNDRA.

Please provide, where available:

• your name;
• registered contact information;
• approximate transaction time;
• amount;
• payment reference or transaction ID; and
• order number, if one was generated.

If you believe the same transaction has been charged more than once, please provide the relevant transaction references so that TUNDRA can review the available records.

Where a failed or duplicate payment is verified, the appropriate resolution will be arranged.

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17. Payment Security

For your security, TUNDRA will never require your:

• UPI PIN;
• card PIN;
• CVV;
• OTP;
• internet-banking password; or
• other confidential banking authentication credential

in order to process a cancellation, return, refund or product concern.

Do not disclose these credentials to anyone claiming to process a TUNDRA refund.

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18. Cancellation by TUNDRA

TUNDRA may exceptionally cancel an order where fulfilment is not reasonably possible.

Examples may include:

• inventory discrepancy;
• product becoming unavailable;
• payment failure or irregularity;
• suspected fraudulent transaction;
• material pricing or listing error;
• delivery restriction;
• technical error;
• legal or regulatory requirement; or
• another genuine fulfilment issue.

Where TUNDRA cancels a paid order and the payment must be returned, the applicable refund will be initiated.

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19. Inventory Availability

Products are subject to availability.

A product appearing on the website does not guarantee fulfilment where:

• simultaneous orders are placed;
• an inventory discrepancy occurs;
• a product fails final inspection before dispatch; or
• another genuine stock issue is identified.

If TUNDRA cannot fulfil an already-paid order, the customer will be contacted and the appropriate resolution, including refund where applicable, will be provided.

Archive Pieces in particular may exist only in very small quantities.

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20. Return Inspection

Returned products are reviewed after receipt.

For discretionary returns, TUNDRA may assess whether the product complies with the return eligibility requirements, including its condition, tags, packaging, accessories and included components.

Where a discretionary return does not meet the stated eligibility conditions, TUNDRA will contact the customer before determining the next step.

Where the product is to be sent back to the customer, any applicable re-shipping requirement will be communicated before proceeding.

This inspection process will not be used to deny a customer any mandatory remedy available under applicable law.

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21. How to Request a Return, Cancellation or Support

For:

• a 7-day return request;
• pre-dispatch cancellation;
• damaged, defective or incorrect product concerns;
• payment issues;
• approved return instructions;
• refund enquiries; or
• other order-related assistance,

please contact:

WhatsApp: +91 96264 55001
Email:care@tundraluxury.com

Please include your order number wherever available.

For product-related concerns, photographs or video may be requested where reasonably useful.

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22. Customer Support & Grievance Contact

TUNDRA
Operated by Wahlberg Luxury

Grievance Contact: Mrs. Janani
Email:care@tundraluxury.com
WhatsApp: +91 96264 55001

Address:
No. 6, Tundraa Kaligapuram
Edayansathu
Vellore, Tamil Nadu – 632002
India

Consumer grievances will be handled in accordance with applicable law.

Where applicable under the Consumer Protection (E-Commerce) Rules, TUNDRA will endeavour to acknowledge consumer complaints within the prescribed timeframe and resolve them within the applicable grievance-redressal period. Current rules provide for complaint acknowledgement within 48 hours and redress within one month in relevant e-commerce contexts.

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23. Statutory Consumer Rights

Nothing in this Policy is intended to exclude, restrict, waive or reduce any consumer right or remedy that cannot lawfully be excluded under applicable Indian law.

In particular, restrictions applicable to discretionary returns do not remove rights relating to goods that are:

• defective;
• deficient;
• spurious;
• materially inconsistent with their advertised or agreed characteristics;
• incorrectly supplied; or
• otherwise subject to a mandatory consumer remedy.

Where applicable law provides a right or remedy that conflicts with or exceeds this Policy, the applicable legal requirement will prevail. Indian e-commerce rules also require clear disclosure of return/refund terms and the costs of return shipping.

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24. Changes to This Policy

TUNDRA may update this Policy from time to time to reflect changes in:

• operations;
• products;
• logistics;
• customer-support processes;
• payment systems; or
• applicable legal requirements.

The latest version will be published on this page together with an updated Last Updated date.

Changes will not be applied in a manner that unlawfully removes rights already applicable to an existing transaction.

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TUNDRA

Considered Products. Considered Support.