CLIENT CARE
Shipping & Delivery
From our studio to your doorstep — thoughtfully packed, carefully dispatched and supported throughout the journey.
ORDER PROCESSING
Preparing Your Order
Every TUNDRA order is individually checked and carefully prepared before dispatch.
Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
Tracking information is shared once your order has been handed over to our delivery partner.
Please note: Orders placed on weekends or public holidays will begin processing on the next business day.
Every TUNDRA order is individually checked and carefully prepared before dispatch.
Orders are usually processed and dispatched within 1–2 business days after payment confirmation.
Tracking information is shared once your order has been handed over to our delivery partner.
Please note: Orders placed on weekends or public holidays will begin processing on the next business day.
SHIPPING CHARGES
Delivery, With Our Compliments
Standard delivery across India is currently provided at no additional charge on eligible TUNDRA orders.
Most orders are expected to arrive within approximately 3–7 business days after dispatch, depending on the destination and courier serviceability.
Certain remote or service-limited locations may require additional transit time.
Please note: Delivery estimates are indicative and may occasionally be affected by public holidays, weather, transport disruptions or circumstances outside our reasonable control.
Standard delivery across India is currently provided at no additional charge on eligible TUNDRA orders.
Most orders are expected to arrive within approximately 3–7 business days after dispatch, depending on the destination and courier serviceability.
Certain remote or service-limited locations may require additional transit time.
Please note: Delivery estimates are indicative and may occasionally be affected by public holidays, weather, transport disruptions or circumstances outside our reasonable control.
Tracking Your Order
Once your order has been dispatched, tracking information will be shared using the contact details provided with your order.
Tracking updates are provided by our delivery partner and may take a short time to appear after collection.
If your shipment shows no meaningful update for an unusual period, please contact TUNDRA and our team will help review its status.
When Your Order Arrives
We recommend checking the outer package when your order is delivered.
If the parcel appears damaged, opened or tampered with, please photograph or record its condition before opening wherever reasonably possible.
If you receive an incorrect item or notice transit damage, please contact TUNDRA promptly with your order details and supporting photographs so our team can review the issue and assist you.
Check Your Delivery Details
Check Your Delivery Details
Please ensure that your name, delivery address, PIN code and contact number are correct before completing your order.
If you notice an error after placing your order, please contact us as soon as possible.
Once an order has entered the shipping process, changes to the delivery address may not always be possible.
Unsuccessful Delivery
If delivery cannot be completed because of an incorrect or incomplete address, recipient unavailability or refusal of delivery, the parcel may be returned to TUNDRA.
If this happens, please contact us so our team can review the available options with you.
Any additional delivery charge required for re-dispatch will be communicated before proceeding.
A Note About Archive Pieces
Archive Pieces are a distinct part of TUNDRA and may include selected samples, development pieces and limited design explorations released separately from the main collection.
Because quantities are often very limited, some Archive Pieces may not return after they are sold.
Each Archive Piece is individually inspected and its relevant materials, specifications or variations are described on the product page before purchase.
In the unlikely event that an inventory discrepancy prevents us from fulfilling a confirmed order, our team will contact you and arrange an appropriate resolution.
Need Help With a Delivery?
If you need assistance with dispatch, tracking or delivery, our team is here to help.
Please share your order number and the contact details used when placing the order so we can assist you efficiently.
